Privacy Policy

Overview

Top

Navitas Limited (Navitas) is subject to the Australian Privacy Act 1998.

This Act gives people some control over the personal information they provide to an organisation and requires organisations to take reasonable steps to let them know the purposes for which it will be used.

This Privacy Policy outlines how Navitas deals with the personal information we collect. People who deal with Navitas are entitled to expect that any information collected will be treated in accordance with our Australian privacy responsibilities and obligations.

What is personal information?

Top

Personal information includes any information or opinion about an individual whose identity is apparent or can be readily identified from the information or opinion. For further information visit the Office of the Privacy Commissioner website.

The types of personal information which Navitas collects may include an individual's name, phone number, email address, address, nationality, date of birth, and educational history. Due to the nature of the services provided by Navitas, some of the information we collect may be sensitive information, including details about an individual's race or ethnic background. It is not common practice for Navitas to collect information about an individual's medical history, religion, political opinion, sexual preference or criminal record, unless such information is required in order to process a student's application for admission, enrolment and education. Navitas will only collect sensitive information with an individual's consent.

Personal information may be collected by Navitas in a number of circumstances, including when an individual:

  • lodges an enquiry through Navitas's online enquiry service;
  • applies for admission to a Navitas facility;
  • registers or enrols for a class or course offered by Navitas;
  • attends a seminar; or
  • applies for employment with us.

We generally collect personal information directly from the individual concerned, although there may be occasions when information is collected from third parties, such as a family member who contacts us on the individual's behalf, from our contractors who supply services to us, through our partner institutions or from a publicly maintained record. If an individual does not provide the information requested by us, we may not be able to provide them with our services.

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by privacy laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Privacy Policy, including our identity and how to contact us, the purposes for which we collect personal information, our information disclosure practices, the individual's right to obtain access to the information we hold about them and the consequences for the individual if the information is not provided. The individual must also provide the consents set out in this Privacy Policy in respect of how Navitas will deal with their personal information.

What other information do we collect?

Top

When you look at the Navitas website, our computers record your visit and log the following anonymous information for statistical purposes:

  • the Internet Protocol address from which we receive the request
  • the date and time our server received the request
  • the pages, documents and files you requested
  • the address of the resource which provided the link followed, if any, to Navitas website
  • the type of browser and, in some cases, the operating system used
  • in some cases, data you send to our website from web forms (e.g. search terms).

Some sections of Navitas website use standard industry technologies, for example 'cookies', to make full use of the site.

What do we do with the information?

Top

Navitas collects personal information for the primary purpose of providing our services to individuals. We may also collect personal information for purposes related or ancillary to the primary purpose of collection, including:

  • administering and managing the services we provide to prospective and current students, including admissions, enrolment, education, billing, maintaining our information technology systems, customer service and data storage;
  • marketing the services of Navitas and its related entities to prospective, current and past students;
  • hiring and managing employees and contractors;
  • planning, monitoring, evaluating and improving our services, including
    • conducting market research and surveys and assessing customer satisfaction; and
  • otherwise communicating with you.

Navitas will only use and disclose personal information about you for the purposes stated above, where we have your consent to do so, or as otherwise required or authorised by law. For example, Navitas centres may need to share student information with partner institutions in the course of providing education classes on the institution's campuses.

By providing us with your personal information, you consent to us using your information to contact you on an ongoing basis in order to provide you with marketing information we think would be of interest to you, including by mail, email, SMS and telephone.

Navitas may retain other companies and contractors to provide services for us, including entities located outside Australia, who will need to have access to your personal information to perform their obligations. Navitas may also use a cloud-based service to store and process personal information. By providing us with your personal information, you consent to us disclosing your information to entities located outside Australia for these purposes, on the basis that we are not required to ensure that any overseas recipient complies with Australian privacy laws.

Only a limited number of staff has access to the anonymous information collected via the Navitas website. The information is collated for analysis. It is then evaluated and published in reports that show Navitas usage patterns and identify popular areas of the website. This helps us to improve and develop the website and its services.

For security reasons, Navitas uses software programs to monitor network traffic and identify unauthorised attempts to upload or change information, or otherwise cause damage.

What won't we do with the information?

Top

Navitas will not disclose or externally publish personal information to third parties who are not related to Navitas, to allow them to direct market their products or services without the relevant individual's consent.

No attempt will be made to identify individual users of the Navitas website or their browsing activities except for in the unlikely event of an investigation or legal proceedings, or where otherwise permitted to do so under the Privacy Act.

For example, Navitas will gather more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files other than those published on Navitas website
  • unauthorised tampering or interference with files published on Navitas website
  • unauthorised attempts by other websites to index the contents of Navitas website
  • attempts to intercept messages of other Navitas website users
  • communications which are defamatory, abusive, vilify individuals or groups or give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the Navitas web server, breach the laws of the Commonwealth or a state of Australia, or interfere with the use of the Navitas website by other users.

Is data stored in a secure way?

Top

Navitas has security measures in place to protect against loss, misuse and alteration of information under our control, as required by law and generally accepted industry standards. However, no system is 100% secure and to the extent permitted by law, we exclude any liability in contract, tort or otherwise for any security breach.

Do we publish personal information on our website?

Top

Navitas will only publish personal information on our website if it has been collected for this purpose with your knowledge and consent.

When giving such consent you should be aware that information published on our website is accessible to millions of users from all over the world, that it will be indexed by search engines and that it may be copied and used by any web user. This means that once the information is published on our website, Navitas will have no control over its subsequent use and disclosure.

Names and email addresses of Navitas staff appearing on our website are provided with their knowledge and consent.

Under no circumstances will Navitas sell or receive payment for licensing or disclosing your personal information.

What about external links?

Top

This site contains links to other sites. Navitas is not responsible for the privacy practices or the content of such websites.

Can I access and correct my personal information?

Top

You have the right to access your personal information held by Navitas on request, subject to limited exceptions in the Privacy Act. We will deal with your request within a reasonable time. We may recover from you our reasonable cost of providing you with access.

Navitas will take reasonable steps to ensure your personal information is accurate, complete and up-to-date. Should you wish to access or amend this information, please contact Navitas' Privacy Contact Officer as follows:

If you no longer wish to receive any communications, or want to be removed from any Navitas database, please contact the service identified on the relevant feature page, or Navitas's Privacy Contact Officer on the details set out above.

Please also refer to the La Trobe Melbourne Privacy Policy for further details on the collection and use of personal information. Click here